Privacy Policy

We do not collect any personal information from you unless you voluntarily provide it to us. The information that we may collect on the Site allows us to improve your shopping experience by catering to your personal preferences.

When you sign up to become a Registered User, you will be asked to provide us with certain personal information, such as your name, email address, postal address, credit card and other payment related information. In this Privacy Policy, we refer to all of this information as "Personal Information."

Like most web sites, we use automatic data collection technology when you visit our Site to record information that identifies your computer, to track your use of our Site, and to collect certain basic information about you and your surfing habits. This information includes information about your operating system, your IP addresses, browser type and language, referring and exit pages and URLs, keywords, date and time, amount of time spent on particular pages, what sections of a website you visit.

We may collect this Usage Information by using cookies. Cookies are small packets of data that a web site stores on your computer’s hard drive so that your computer will "remember" information about your visit. You can reject cookies by following the directions provided in your Internet provider’s "help" file. If you reject cookies, you may still visit the Site, but may not be able to use some areas of the Site and/or the Service.

We do not collect personally identifying information in this way, but if you’ve provided us with personally identifying information we may associate that information with the information that is collected automatically. Automatic data collection may be performed on our behalf by our services providers.
 

How we use your information
We may use your Personal Information and the Usage Information in a manner that is consistent with this Privacy Policy and the context of our relationship with you. We will use the personally identifying information collected on this Site for the following purposes:

  • To respond to your requests and to provide you with the Service;
     
  • To respond to your inquiries and contact you about changes to this Site
     
  • To send you notices (for example, in the form of e-mails, mailings, and the like
    regarding products or services you are receiving, and for billing and collection purposes
     
  • For any other purposes disclosed at the time the information is collected or to which you consent; and
     
  • As otherwise specifically described in this Privacy Policy.


We may also use your information to improve our Site, and may use cookies and other information to enable us to customize your user experience.
 

Consent
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@skinandglow.co.nz
 

Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
 

Payment
If you choose a direct payment gateway to complete your purchase, then Payment Express stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Payment Express’ Terms of Service.

Bank Deposit / Direct Debit Payments may also be made by bank deposit for New Zealand orders. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled and goods placed back into stock. Cancelled unshipped orders which require a refund will incur a 5% transaction fee.
 

Bank Account Number: 12-3631-0009128-00 (ASB)
Reference: Order/Invoice Number
 

GST:Does the price shown include GST?
We do not charge GST on our products, we currently are not obliged to be registered for GST although this may change in the future.
 

Third-Party Services
We may provide aggregate statistics, which do not include personal information, about our customers, sales, traffic patterns and related Site information to reputable third party vendors.

We, like many businesses, sometimes hire other companies to perform certain business-related functions. Examples include mailing information, maintaining databases, hosting services, and processing payments. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function. We require such third parties to maintain the confidentiality of such information and use such information only as necessary to provide us with designated services.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
 

Changes To This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
 

Links
When you click on links on our store, they may direct you away from our site.
We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 

Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
 

Questions And Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@skinandglow.co.nz

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