Shipping & Handling

$6.99 for flat rate shipping within North Island + South Island

Once the seller has confirmed acceptance of the buyer's order, the seller will endeavour to dispatch the buyer's order within 3 business days unless a different time frame is specified in relation to a particular product. If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavour to contact the buyer and advise the buyer of the expected dispatch date.

Shipment Processing Time: We use CourierPost for all our orders - this is an overnight shipping service, once your order is processed, packed and despatched. Rural areas may take an extra 2-3 working days for delivery. Orders are not shipped or delivered on weekends and holidays.

The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.

New Zealand law requires all international packages to have attached customs documentation, which describes the goods being sent and their cost.

Shortages, Damages or Loss in Transit - Liability for shortages in the quantity of goods delivered is limited to making up the shortages. Where the buyer believes that there is a shortage in the quantity of products delivered, the buyer must notify the seller of any such claim within 7 days of delivery and must provide the seller with a reasonable opportunity to investigate that claim.

All orders delivered within New Zealand are insured against damage or loss during transit up to the value of NZ$1500. All orders delivered using the New Zealand Post International Air service are insured against loss or damage up to the value of NZ$250, and the buyer can optionally purchase additional insurance cover up to the value of NZ$1500.

The seller will not accept any liability for loss or damage in transit that exceeds the value of the loss or damage insurance applying to that delivery.

Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner:

Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received.
Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly. Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition.

No damage claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller details of any claim should be advised to the seller.

Return of Goods for Credit or Refund Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.

Does Skin + Glow ship worldwide?
No, but we are looking into this in the near future.


Returns

Due to the nature of our products, we are unable to accept returns.

The item I ordered did not arrive.
If your item did not arrive the first thing to do is request a track and trace from us if you have not already received one.

If the track and trace on your order indicates that it has been delivered, but you're unable to find it, we will start an investigation with the courier company on your behalf

Regrettably, neither Skin + Glow nor our courier companies are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items unattended we recommend putting a comment not to leave without a signature.

I've changed my mind and no longer want the item I ordered.
Unfortunately we are unable to accept a return if you've simply changed your mind or no longer want the item.

Skin + Glow is fully committed to protecting your rights under the Consumer Guarantees Act.

If you have any questions please contact us.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at
hello@skinandglow.co.nz

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